Effective Communication

Sample Course

Course Outline

Objective: Provide tools to improve both verbal and non-verbal communication

  • Characteristics of great communicators
  • Identify opportunities for communication at work
  • Interpersonal Communication Skills Self-Assessment
    • Send clear messages
    • Listen
    • Give/get feedback
    • Handle emotional interactions
  • Role of listening
  • Sending clear messages
    • How to effectively plan
    • Preparation tips
    • Clear message delivery
  • Give and get feedback
  • How and why to ask for feedback
  • Tips for giving feedback in order to get a positive response
  • Effective meetings
    • Characteristics of effective meetings
    • How to handle challenging personalities in meetings
  • Techniques when you are not getting through

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